BUS-12-12 - Total Quality Management

Total Quality Management combines both philosophy and methodology to present a uniquely powerful approach to management. This workshop covers both TQM philosophy and its practical methods including key concepts, tools, and analytical processes. The participants will take part in demonstrations so that they may use TQM methods and apply them to their own place of work.

What you will learn:

  • What is Quality
  • The Quality Movement
  • The Quality Approaches
  • The Cost of Quality (COQ)
  • Continuous Quality Improvement (CQI)
  • The Seven Quality Tools (7QC)
  • Statistical Process Control (SPC)

What topics are covered?

What is Quality
  • The concept of Quality
  • Definitions of Quality
  • The benefits of quality
  • The Quality Management System (QMS)
  • The Quality Movement
The quality movement
  • Contributions of the quality gurus (Shewhart, Deming, Juran, Crosby, Ishikawa and Taguchi)
  • Zero Defects (ZD)
  • Kaizen system
  • Poke-yoke (Shingo)
The Quality Approaches
  • Total Quality Management (TQM)
  • The Award approach (MBNQA) approach
  • The ISO 9000 approach
  • Quality Function Deployment (QFD)
  • Comparison of quality approaches
The Cost of Quality (COQ)
  • Control cost and failure cost
  • Prevention cost and Appraisal cost
  • External cost and internal costs
Continuous Quality Improvement (CQI)
  • Shewhart Cycle
  • The Seven-Steps Cycle
  • Data collection and data analysis
The Seven Quality Tools (7QC)
  • When and how to use the quality
  • How to use the 7QC
Statistical Process Control (SPC)
  • The concept and benefits of the SPC
  • How to implement the SPC
  • Application of the SPC to improve the quality of products and services

*Ask for corporate rates

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