BUS-12-16 - Communications Management

Plan for the communications requirements of a project. Develop a Communications Plan. Understand how and what information to distribute. Understand and use Organizational Process Assets. Develop performance reports. Develop forecasts, change requests, and recommend corrective actions. Manage stakeholders. Resolve issues and update the Project Management Plan. Effectively listen. Effectively communicate using the written word.

What you will learn:

  • Plan for the communications requirements of a project.
  • Develop a Communications Plan.
  • Understand how and what information to distribute.
  • Understand and use Organizational Process Assets.
  • Develop performance reports.
  • Develop forecasts, change requests, and recommend corrective actions.
  • Manage stakeholders.
  • Resolve issues and update the Project Management Plan.
  • Effectively listen.
  • Effectively communicate using the written word.

What topics are covered?

  • Communications Planning

    • Introduction to Communications Planning
    • Inputs to Communications Planning include: Enterprise Environmental Factors, Organizational Process Assets, the Project Scope Statement, and the Project Management Plan
    • Tools and Techniques for Communications Planning
    • Communications Requirements Analysis
    • Communications Technology
    • Outputs of Communications Planning

  • Information Distribution

    • Introduction to Information Distribution
    • Inputs to Information Distribution include: Communications Management Plan
    • Tools and Techniques for Information Distribution
    • Information Gathering and Retrieval Systems
    • Information Distribution Methods
    • The Lessons Learned Process
    • Outputs of Information Distribution
    • Organizational Process Assets

  • Performance Reporting

    • Introduction to Performance Reporting
    • Inputs to Performance Reporting include: Work Performance Information, Performance Measurements, Forecasted Completion, Quality Control Measurements, Approved Change Requests, and Deliverables
    • Tools and Techniques for Performance Reporting
    • Information Presentation Tools
    • Performance Information Gathering and Compilation
    • Status Review Meetings
    • Time Reporting Systems
    • Cost Reporting Systems
    • Outputs of Performance Reporting
    • Performance Reports
    • Forecasts
    • Requested Changes
    • Recommended Corrective Actions

  • Managing Stakeholders

    • Introduction to Managing Stakeholders
    • Inputs to Managing Stakeholders include: Organizational Process Assets and the Communications Management Plan
    • Tools and Techniques for Managing a Stakeholder
    • Communications Methods
    • Issue Logs
    • Outputs of Managing Stakeholders
    • Resolved Issues
    • Approved Change Requests
    • Approved Corrective Actions
    • Organizational Process Assets Updates
    • Project Management Plan

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